Return & exchanges:
Merchandise sold by Sunnyclouds.ca are valid for exchange, credit, or refund within 30 days from the ship date and is subject to the following terms and conditions:
ALL merchandise requires a RMA number (Return Merchandise Authorization) issued by Sunnyclouds.ca for a return. Please email us at email@example.com with the following information to request a RMA number:
- Order number
- Reason for your return
- The item(s) you wish you return
RMA numbers are valid for 7-days with a small leeway for shipping times. Merchandise returned to us without a valid RMA number will be refused and shipped back to the customer at the customer’s expense. Please allow 5 to 10 business days to receive the product and refunds to be processed.
Items must be returned unwashed, unworn, undamaged, and in its original packaging. Each Sunny clouds item is packaged in a re-sealable zipper bag — please make sure this bag is returned in its original condition.
Jewelry (excluding earrings and body piercings) must be in its original packaging. All returned items must be accompanied by the original return form and customs documents (if applicable). GIFT CARDS, E-GIFT CERTIFICATES, COSMETICS, UNDERWEAR, LINGERIE, SWIMWEAR, EARRINGS, BODY PIERCINGS, AND ONLINE ITEMS MARKED “FINAL SALE” MAY NOT BE RETURNED OR EXCHANGED.
*Once we receive your return in our RMA department, an email will be sent to you.
Damaged, Defective, Or Wrong Item(s) Shipped
Exchanges by mail are only processed for damaged, defective, or wrong item(s) shipped. Exchanges by mail are not permitted for returns from Canadian territories, APO/FPO, and International addresses.
Should you receive damaged, defective, or the wrong item(s), please notify us at firstname.lastname@example.org within 30 days from the shipped date. We will provide a RMA number for the merchandise to be returned to us. Merchandise returned to us without a valid RMA number will be refused and shipped back to the customer at the customer’s expense.
If you would like a replacement of the item(s), please notify us at email@example.com and we will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Return items must be unwashed, unworn, undamaged, and in its original packaging.
How to return your goodies:
Please include the packing slip, customs documents (if applicable), and pre-printed RMA label when returning your items.
Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible). Any returns MUST include all original parts and packing materials, or the RMA will be rejected.
Click here for the RMA label.
Mail your online returns to the following address:
Attention: Online Returns
13330 Maycrest Way
Richmond BC V6V 2G9
Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift certificate, or store credit, refunds will be issued to the original card that was used.
Returns Made With Gift Cards, E-Certificates Or Refund Credit
Refunds can only be made to the exact Gift Card, E-Gift Certificate or Store-Credit Voucher Card used for the original purchase. Please retain the Gift Card, E-Gift Certificate and/or Store Credit Card after your online purchase, for return refunds and future purchases.
Disclaimer: Prices, specification and terms of offers are subject to change without notice. While we make every effort to verify the accuracy of the product information posted, Sunnyclouds.ca is not responsible typographical and/or photographic errors. Sunnyclouds.ca reserves the right to change our terms and conditions at any time without notice.
Effective September 1st 2016. 12am PST