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SHIPPING & RETURNS

Orders will be processed on a first come, first serve basis. We will make every effort to make sure orders are processed as soon as possible during business hours. Often shipping the same day for in-stock items.

During busy periods, delays may occur. All orders will be processed no later than 2 business days upon receipt. If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed. Items are allocated to your order when your order is being processed and after your payment has been verified, so on rare occasions stock may change by the time an order is being processed.

Once your order has been shipped, you will receive an e-mail that contains the carrier tracking number for your order.

FREE SHIPPING ON ALL ORDERS $100 OR MORE!!

Why stop shopping when you can receive free shipping?!

With a minimum purchase of $100 at Sunnyclouds.com, shipping is no cost to you. This offer applies only to standard ground shipping and to Canadian addresses
You must purchase a total of $100.00 worth of merchandise only before taxes, shipping and handling. Does not include gift card unless purchased with merchandise totaling $100.00 or more before taxes, shipping and handling.

No price adjustments on previous purchases. Offer is non-transferable without consent by Sunnyclouds.com. Cannot be combined with any other offers.

Valid on regular Canadian shipping only. Shipping promotions do not apply to orders shipped to Nunavut, Yukon and the Northwest Territories.

Any duties and import taxes you may be required to pay at delivery will be calculated and added to your order total before you check out.

Additional charges apply for express shipping.

+ + + We ship to Canada and the U.S.! + + +

Canada

Standard Ground Shipping & Handling
(5 – 10 Business Days)

Order Amount                 Shipping Fee

$0 – $99.99                     $8.00

$100+                                Free

Orders placed Monday through Friday, excluding holidays, before 11:00 AM PST will usually arrive within 5 – 10 business days from the shipped date.

 

Express Shipping & Handling
(2 – 3 Business Days)

Shipping Fee: $12.00

Orders placed Monday through Friday, excluding holidays, before 11:00 AM PST will usually arrive within 2-3 business days from the shipped date.

*Express Shipping rates apply to IN-STOCK items only to make sure that you receive your stuff as soon as possible!

*Express shipping is not available for Nunavut, Yukon, and the Northwest Territories addresses. *

U.S.

Express Shipping & Handling
(2 – 3 Business Days)

Shipping Fee: $12.00

* We do not offer Standard Ground Shipping (5-10 Business Days) for orders shipping to the U.S.

*Express Shipping rates apply to IN-STOCK items only to make sure that you receive your stuff as soon as possible!

Return & exchanges:

Merchandise sold by Sunnyclouds.ca are valid for exchange, credit, or refund within 30 days from the ship date and is subject to the following terms and conditions:

ALL merchandise requires a RMA number (Return Merchandise Authorization) issued by Sunnyclouds.ca for a return. Please email us at shopsunnyclouds@gmail.com with the following information to request a RMA number:

  • Order number
  • Reason for your return
  • The item(s) you wish you return

RMA numbers are valid for 7-days with a small leeway for shipping times. Merchandise returned to us without a valid RMA number will be refused and shipped back to the customer at the customer’s expense. Please allow 5 to 10 business days to receive the product and refunds to be processed.

Items must be returned unwashed, unworn, undamaged, and in its original packaging. Each Sunny clouds item is packaged in a re-sealable zipper bag — please make sure this bag is returned in its original condition.

Jewelry (excluding earrings and body piercings) must be in its original packaging. All returned items must be accompanied by the original return form and customs documents (if applicable). GIFT CARDS, E-GIFT CERTIFICATES, COSMETICS, UNDERWEAR, LINGERIE, SWIMWEAR, EARRINGS, BODY PIERCINGS, AND ONLINE ITEMS MARKED “FINAL SALE” MAY NOT BE RETURNED OR EXCHANGED.

*Once we receive your return in our RMA department, an email will be sent to you. 

 

Damaged, Defective, Or Wrong Item(s) Shipped

Exchanges by mail are only processed for damaged, defective, or wrong item(s) shipped. Exchanges by mail are not permitted for returns from Canadian territories, APO/FPO, and International addresses.

Should you receive damaged, defective, or the wrong item(s), please notify us at shopsunnyclouds@gmail.com within 30 days from the shipped date. We will provide a RMA number for the merchandise to be returned to us. Merchandise returned to us without a valid RMA number will be refused and shipped back to the customer at the customer’s expense.

If you would like a replacement of the item(s), please notify us at shopsunnyclouds@gmail.com and we will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available, you will receive a refund to the original form of payment used to make your online purchase. Return items must be unwashed, unworn, undamaged, and in its original packaging.

 

How to return your goodies:

Please include the packing slip, customs documents (if applicable), and pre-printed RMA label when returning your items.

Securely pack your merchandise in a box or envelope of your choice (you may also use the original package if possible). Any returns MUST include all original parts and packing materials, or the RMA will be rejected.

Click here for the RMA label.

 

Mail your online returns to the following address:

Sunny clouds

Attention: Online Returns

13330 Maycrest Way

Richmond BC V6V 2G9

 

Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift certificate, or store credit, refunds will be issued to the original card that was used.

 

Returns Made With Gift Cards, E-Certificates Or Refund Credit

Refunds can only be made to the exact Gift Card, E-Gift Certificate or Store-Credit Voucher Card used for the original purchase. Please retain the Gift Card, E-Gift Certificate and/or Store Credit Card after your online purchase, for return refunds and future purchases.

Disclaimer: Prices, specification and terms of offers are subject to change without notice. While we make every effort to verify the accuracy of the product information posted, Sunnyclouds.ca is not responsible typographical and/or photographic errors. Sunnyclouds.ca reserves the right to change our terms and conditions at any time without notice.

Effective September 1st 2016. 12am PST